Transport cost is chargeable according volumetric and real gross weight. Common calculation for volumetric weight is 1m3=300kg. In cases when volumetric weight is higher than shipment gross weight, the chargeable weight will be the volumetric weight. And vice versa, when shipment gross weight is higher than volumetric one, the chargeable weight will be the gross weight of the shipment. Advice: when you ask for a transport offer always give the exact dimensions of the shipment in order to avoid transport price to be increased if the dimensions prove to be different than the one you provided in the transport offer.

Transit time is estimated and it is not guaranteed. In the international trnasport there are many factors that could prolong the transit time.

Refund right for late delivery is acceptable in cases where the arrival time is fixed in advance and confirmed by the carrier.

The main difference between pallet network and cargo direct is in the consolidation of the shipments. The term pallet network shipments are considered small shipments from one box to 1-2 pallets, mainly with gross weight of maximum 2500kg. The collection of this shipments is made locally, with smaller vehicles from the exporter loading warehouse address utill the main hub, from where are load in an international truck to the final hub, and from there untill the final recepient. In this type of groupage transport the shipment is a subject to one or more reloadings until the arriving at the final destination. As a cargo direct in the logistics are considered the shipments where the consolidation is not economical in terms of the costs for the local collection and the manipulation in the main hubs. Mainly these are the shipments with more pallets with gross weight that exceedes 2500kg. This shipments are loaded directly with the international truck from exporter loading warehouse and are delivered directly to the importer. In this type of groupage transport the shipments usually are not subject to reloadings.

The price of fuel participates with 35% in the transport price.

Not necessarily. The transporter has responsibility of the shipment during the transportation. But not every transporter has insured his responsibility. Carriers liability insurance (CMR insurance) is not mandatory, but most of the transporters has one. Viator and Vektor Skopje has a CMR insurance in the amount of 100.000 EUR. Advice: Before arranging any type of transport first revise if the transporter has a CMR insurance.

CMR Insurance is a form of goods in transit insurance which covers a carrier's liabilities under the CMR Convention. The base compensation of damage claim under CMR insurance is the International Geneva Convention (CMR), road transport law and the general conditions issued by the insurance company. One of the main premiums in CMR insurance is proveing liability. In case of goods damage, proving that the damage is caused by the transporter is a responsibility of the client. Additionally, the amount of compensation is calculated according to the net damaged goods, and not according to the commercial invoice.

Cargo Insurance is ALLRisk insurance. It is concluded if only requested by the client and it is charged additionally. The base compensation of cargo insurance is according goods value, and base compensation of damage claim is strictly according the conditions issued by the insurance company.

The cargo insurance is connected with the type and value of the transported goods. For the goods that are considered as general cargo the cargo insurance premium is 0.35% of goods commercial value.

No. We do not organize transport of goods from one individual person to another.

Yes. When it only comes to new products purchased by a legal entity abroad. For second handed products bought at auction we do not organize transport.

No. At the moment we do not organize transport for personal belongings or relocation.

No. At the moment we do not organize transport of used cars.

Cost for goods manipulation (loading/unloading), storage and costs for elementary declaration (customs declaration).

Each commercial shipment unloaded in a customs bonded warehouse is temporary stored and from customs receives 20 days limit to be import customs cleared. Advice: Be attentive to observe the 20 day deadline to avoid additional costs and possible customs penalties.

Yes. Each product intended for the Macedonian market must have product declaration in Macedonian language. Within our warehouse logistics sector, we do labeling for various products, mostly on textiles, sports and computer equipment.

The customs clearance service cost depends on the type of customs clearance (import/export), the customs procedure (regular/temporary) and from the type of the product, but basically on the number of tariffs and the number of items on the commercial invoice.

The customs procedure dynamics depends on the type of goods, basically on the number of tariffs and the number of items on the commercial invoice. Furthermore, the speed depends on the current situation on the customs terminal where the customs operation is performed. The congestion on the customs terminals is usually at the beginning of the week. Advice: Inform your customs broker at least one day in advance to be able to revise the documents and to prepare the customs declaration.

Yes. The EUR1 is fulfilled by the exporter or his customs forwarder, and it is certified by the customs.

The customs clearance of food products is one of the most complex customs procedures because the customs clearance of this products is accompanied by additional inspections/documents (phyto, sanitary or veterinary inspection/document). Over the years we have gained extensive experience in nearly all types of food products.

Issuing documents (permits) for import of goods is a responsibility of the importer. We could only guide you what documents will be required and which Institution issues them. Requesting for this documents can only be done by you directly, we are unable to do it on your behalf.

No. We do not proceed with the import clearance of household goods. One of the main issues with household items or furniture received as a gift from abroad are the import costs. Mostly, the clients are not aware that despite the fact that the items are second handed (used) they must pay for customs and VAT at the moment of customs clearance.

No. According to the post office law, postal shipments can only be delivered by companies authorized to deliver postal shipments. Viator & Vector Skopje is a logistics company and at this moment we perform only B2B (business to business) delivery of cargo shipments.

Yes. We only organize B2B delivery throughout North Macedonia. At the moment we do not organize a delivery of C2C.